Contact the Editorial Desk
How to reach the independent editorial team behind this review resource, and what we can and cannot do for you.
Partner trading costsOur Editorial Obligation
This site exists to give readers in India a clear, independent account of the FXTM broker: what it offers, how it is structured, and where the practical risks sit. That purpose carries an obligation. We owe readers accuracy, and we owe them a visible way to challenge anything we publish that is wrong, out of date, or unfair. This page sets out how that works in practice.
We are an editorial resource and nothing more. We are not the broker, we are not affiliated with the broker, and we do not open accounts, take deposits, place trades, or give financial advice. Anyone who needs a trading account, a payment, or a support answer about their own account has to go to the broker directly. What we can do is keep our own published material honest, and respond to the people who read it.
Everything below describes routes rather than fixed details. Use the contact form on this site for any of the matters set out here, and choose the subject that fits so the message reaches the right person.
Response Times
The desk is small and reads every message that arrives through the contact form. We aim to acknowledge substantive messages within three working days, and to give a fuller reply within ten working days where the matter needs checking against sources or a published page.
Corrections that are clear and documented usually move faster, because they do not need much back and forth. Press enquiries and partnership proposals may take longer, since they are handled alongside the review work rather than ahead of it.
We do not run a live chat, a phone line, or a same-day service. If a matter is urgent and concerns your money or your account with the broker, contact the broker, not us.
Factual Corrections
If something we have published about FXTM is factually wrong, tell us. Use the contact form on this site, mark the message as a correction, and identify the page and the passage concerned. Explain what is inaccurate and, where you can, point to a public source that shows the correct position, such as the broker's own published terms or a regulator's public notice.
We check corrections against sources before changing anything. If the point is confirmed, we amend the page and note the change where the correction is material. If we cannot confirm it, we will tell you why. We do not remove accurate content because someone would prefer it unpublished, and we do not amend reviews in exchange for anything.
Corrections are welcome from readers, from the broker, and from anyone else with direct knowledge of the facts.
Press and Partnerships
Journalists who need context on how this site reviews brokers, or on what we have published about FXTM, can write through the contact form and mark the message as press. We answer questions about our own editorial process and about published material. We do not comment on the broker's commercial affairs, and we do not provide quotes on market direction or trading outcomes.
Partnership proposals are read, but the answer is usually no. Advertising, sponsored content, paid placement, and affiliate arrangements are not part of what this site does, because they would compromise the independence the reviews depend on. Any proposal that asks us to soften, delay, or withdraw a review will be declined.
We do not sell links, and we do not trade coverage for anything of value.
Languages We Read
The desk works in English and reads Hindi. Messages in either language are welcome and will be answered in the language they were written in, where that is practical.
We can read other Indian languages well enough to understand the substance of a message, but we may reply in English to keep the record accurate. If a correction or a complaint depends on a document, please send it in English or Hindi where possible, or include a short summary of the relevant point.
We cannot provide translation of the broker's own materials, and we cannot interpret terms on the broker's behalf.
Broker Support and Site Complaints
For anything concerning an account, a deposit or withdrawal, verification, platform access, or a dispute with the broker, use the broker's own support channels. Those are published on the broker's official website and in your account area. This site cannot access accounts, cannot escalate tickets, and cannot act as an intermediary.
Complaints about this site itself, including how a review was written or how a message was handled, go through the contact form and are read by the editors rather than by whoever handled the original message. Describe what happened and what outcome you are seeking. We review these internally and reply with our position. We cannot offer compensation, and we do not adjudicate disputes between readers and the broker.
What the editors do answer is questions about our published reviews, our sources, our corrections, and our editorial standards. That is the scope of this desk.
